Welcome to Utzon Equestrian’s FAQ section. Here you’ll find answers to our most common customer questions. If you need further assistance, feel free to contact us at mail@utzonequestrian.com.

Ordering & Payments

Q: How do I place an order?
A: Simply browse our collections, choose your item(s), select size and quantity, and click “Add to Cart.” When ready, proceed to checkout to complete your purchase.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Klarna (where available).

Q: Can I change or cancel my order?
A: If your order hasn’t been processed yet, we may be able to change or cancel it. Please contact us as soon as possible at mail@utzonequestrian.com with your order number.

Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide! Shipping options and rates will be displayed at checkout based on your location.

Q: How long does delivery take?
A:

• Domestic orders (Denmark): 1–3 business days

• EU orders: 3–7 business days

• International orders: 5–10 business days

Shipping times may vary during peak seasons or promotional events.

Q: How can I track my order?
A: Once your order has shipped, you’ll receive a confirmation email with a tracking link.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 14-day return policy on all unused items in original condition. Items must be returned with tags and in original packaging. See our Returns Page for details.

Q: How do I make a return?
A: To initiate a return, please email us at support@utzonequestrian.com with your order number and reason for return. We’ll guide you through the process.

Q: Can I exchange an item?
A: We do not offer direct exchanges. Please return the item for a refund and place a new order for the item you want.

Products & Sizing

Q: How do I know what size to order?
A: Each product page includes a detailed size guide. If you’re between sizes or unsure, feel free to contact us for personal assistance.

Q: Are your products true to size?
A: Generally, yes—our garments are designed to fit true to size. For fitted items like breeches or show jackets, check individual product descriptions for fit advice.

Q: Are your items sustainable?
A: We’re committed to responsible manufacturing and use high-quality, durable materials to ensure longevity. Learn more about our sustainability efforts here.

General

Q: Do you offer gift cards?
A: Yes, digital gift cards are available in various denominations and can be used online. You can purchase one here.

Q: How can I contact you?
A: Email us at mail@utzonequestrian.com or use our contact form. We aim to respond within 24–48 hours on business days.

Q: Do you have a physical store?
A: At this time, Utzon Equestrian operates online only. However, you can find us at select events and stockists across Europe. Follow us on Instagram for updates.

Need more help?
Email us anytime at mail@utzonequestrian.com or follow us on Instagram for the latest news and product launches.