Shipping policy

Shipping Policy

At Utzon Equestrian, we strive to deliver your order quickly and reliably.

Processing Time

• All orders are processed within 1–2 business days.

• Orders are not shipped or delivered on weekends or public holidays.

• During peak periods, processing times may be slightly extended.

Shipping Rates & Delivery Times

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• • EU: 2–4 business days

  • International: 5–7 business days

    Estimated delivery times:

    Please note that delivery times are estimates and may vary due to external factors.

     

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery.

Customs, Duties & Taxes

• For orders shipped outside the EU, customs duties, taxes, and fees may apply.

• These charges are the responsibility of the customer and are not included in the shipping cost.

Delays & Issues

• Utzon Equestrian is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

• If your order is significantly delayed or lost, please contact us and we will assist you.

Incorrect Address

• Please ensure that your shipping address is correct at checkout.

• We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact

If you have any questions about shipping, please contact us at:
mail@utzonequestrian.com